Social and supported housing provider (“RP”) under intensive regulatory scrutiny. We were engaged to navigate a way through the substantial concerns raised by the Regulator.  We:

• Helped the RP take control of the relationship and dialogue with the Regulator

• Using our Rapid Assessment, completed a root & branch review of the entire organisation's workings (governance, systems, management arrangements, performance) to drive out what was working well, and the actions needed to fully address regulatory concerns. And beyond that transform to be “best in class” provider

• Supported in establishing a Programme Management Office to implement our actions

• Advised on structural and system developments and project management

• Provided advisory support in significant system implementation (CRM, ERP, Performance Management, Contract Management)

• Facilitated development of Standard Operating Procedures and associated internal control frameworks (inculcating a culture of controls and risk awareness)

• Overall, strengthened the Board’s corporate grip over its entire business operations, enhanced Board and staff confidence and ultimately helped improve customer outcomes